you'll fly away
A Letter of Apology from JetBlue and Walter Reed Army Medical Center
Dear Valued Customer and/or Wounded Veteran,
You deserve better!
Recently, many of you were forced to wait long periods of time in extremely uncomfortable conditions for the services we promised to provide you. We are very sorry and promise to make it up to you.
Whether you are a hip and trendy traveler or a wounded war veteran, the care and treatment you received was not up to the high standards we maintain.
As a result of a severe winter ice storm in the Northeast and protracted war on terror in Iraq, our resources were pushed beyond their maximum capacity. Due to a holiday weekend and complete breakdown of civic government caused by our dismimssal of Baathist elements in the government, we were unable to fulfill our mission of bringing humanity back to air travel and democracy to the Middle East. We let you down.
In order to correct the problem, we have published the JetBlue Airways Customer Bill of Rights, relieved Maj. Gen. George W. Weightman from command, and temporarily placed Lt. Gen. Kevin C. Kiley in charge of the Walter Reed facility. We would like to point out that, whatever complaints you might hear about Kiley, he was definitely not responsible for JetBlue operations during our Presidents Day Weekend troubles.
Nothing is more important than America defeating the Sunni insurgency or JetBlue regaining your trust or America backing fundamentalist Sunnis against Iran's secretly funded Shiite militias. All of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us, or we hope that we don't have the opportunity to provide you with medical care following a war wound, because we don't want you to receive another war wound, but if that should occur, we hope that you will find your treatment better than it was in the past, whether we are talking about medical care or JetBlue travel.
Sincerely,
Secretary of the Army Dr. Francis J. Harvey
David Neeleman, Founder and CEO, JetBlue Airways
Dear Valued Customer and/or Wounded Veteran,
You deserve better!
Recently, many of you were forced to wait long periods of time in extremely uncomfortable conditions for the services we promised to provide you. We are very sorry and promise to make it up to you.
Whether you are a hip and trendy traveler or a wounded war veteran, the care and treatment you received was not up to the high standards we maintain.
As a result of a severe winter ice storm in the Northeast and protracted war on terror in Iraq, our resources were pushed beyond their maximum capacity. Due to a holiday weekend and complete breakdown of civic government caused by our dismimssal of Baathist elements in the government, we were unable to fulfill our mission of bringing humanity back to air travel and democracy to the Middle East. We let you down.
In order to correct the problem, we have published the JetBlue Airways Customer Bill of Rights, relieved Maj. Gen. George W. Weightman from command, and temporarily placed Lt. Gen. Kevin C. Kiley in charge of the Walter Reed facility. We would like to point out that, whatever complaints you might hear about Kiley, he was definitely not responsible for JetBlue operations during our Presidents Day Weekend troubles.
Nothing is more important than America defeating the Sunni insurgency or JetBlue regaining your trust or America backing fundamentalist Sunnis against Iran's secretly funded Shiite militias. All of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us, or we hope that we don't have the opportunity to provide you with medical care following a war wound, because we don't want you to receive another war wound, but if that should occur, we hope that you will find your treatment better than it was in the past, whether we are talking about medical care or JetBlue travel.
Sincerely,
Secretary of the Army Dr. Francis J. Harvey
David Neeleman, Founder and CEO, JetBlue Airways
posted by mostly erik tanouye at 1:12 PM
2 Comments:
PS from Francis: It appears that, while I was co-writing this letter, I decided to resign.
PS from David: I'm still here! Fly Jet Blue to great locations across the country for less!
I knew my New York Times subscription would eventually come in useful.
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